We accept a variety of payment methods including credit/debit cards and bank transfers. All transactions are secure and encrypted for your safety.
Typically, we deliver within 2-4 working days. However, certain products, especially those requiring consultations or modifications, may take 1-2 weeks for delivery. The nature of these products demands extra care and precision. You can always track your order and view the delivery status on your 'Orders' page.
We offer a 30-day return policy for unused and unopened items. If you wish to exchange a product, please contact our customer service within 14 days of receiving your order.
To schedule a consultation, simply click on the 'Consultation' section on our website and fill out the form or you can call us anytime to book a consultation. Our team will get in touch with you to set up an appointment with one of our expert doctors.
No, consultations are optional and are recommended for specific products that require expert guidance, such as prosthetics. Our aim is to ensure you get the best fit and comfort.